Our essential collection is made in Los Angeles, CA. Our loungewear collection is made in Shenzhen, China. Our production facilities operate under stringent ethical and safety standards and are audited twice a year, by both our company and a third party.
We do not allow order cancellations. If you need to update your address or contact information once your order has been placed, please send our customer service team an email at email@example.com and we will do our best to assist you. No changes can be made once an order has shipped.
If the item you ordered was a pre-order, please refer to the product description on the website for accurate timelines. If you ordered an in-stock item, normal processing time is 3-5 days. Please allow up to 7 days in busier periods, such as over holidays and during sales.
Most orders are delivered within 10 days after shipping. If you have not received your item and it has been more than 10 days, feel free to reach out to our customer service team. Please also check the tracking link provided in your shipping conformation email for the most up to date information about the location of your package.
We do not have any information about the location of your package that you cannot also see. Please reach out directly to the carrier that your order was shipped with and that provided your tracking information. They will be able to assist you further.
Some countries impose duties and taxes upon delivery of international packages. These charges are not controlled by us, and it is the responsibility of you as the receiver to pay them. We are unable to estimate these charges prior to delivery.
We currently ship from Canada, so Canadian customers will not pay extra duties. Most US customers can also shop duty free, as the United States does not charge duty on packages valued under $800.
In the event that there is a quality issue with an item you receive, please send us an email right away at firstname.lastname@example.org. Please be sure to include a description of the issue and we will assist you as soon as possible!
If your order is returned to our warehouse or otherwise needs to be refunded, we will compensate you for the total cost of your item. Shipping is always non-refundable. Once processed, refunds will take 3-5 business days to be reflected in your bank account.