Where are your products made?
Our products are made in Colombia, Mexico, Turkey, China and the USA. Our production facilities operate under stringent ethical and safety standards and are audited twice a year, by both our company and a third party. All items ship from our warehouse in Los Angeles.
I need to change or cancel my order. What do I do?
We do not allow order cancellations. If you need to update your address or contact information once your order has been placed, please send our customer service team an email at email@example.com and we will do our best to assist you. No changes can be made once an order has shipped.
I just placed my order. When will it ship?
If the item you ordered was a pre-order, please refer to the product description on the website for accurate timelines. If you ordered an in-stock item, normal processing time is 3-5 days. Please allow up to 7 days in busier periods, such as over holidays and during sales.
Do you offer free shipping?
Artless offers free shipping in Canada and the USA on orders over $50.
My package shipped. When will it arrive?
Most orders are delivered within 10 days after shipping. If you have not received your item and it has been more than 10 days, feel free to reach out to our customer service team. Please also check the tracking link provided in your shipping conformation email for the most up to date information about the location of your package.
Do I have to pay any additional charges at the door?
Customers located outside of the USA may be required to pay additional duties and taxes upon delivery. Some countries (including Canada on orders over $25) impose import fees on international packages. These charges are not controlled by us, and it is the responsibility of you as the receiver to pay them. We are unable to estimate these charges prior to delivery.
I received my item and there is a quality issue, mixup or other problem. What do I do?
In the event that there is a quality issue with an item you receive, please send us an email right away at firstname.lastname@example.org. Please be sure to include a description of the issue and we will assist you as soon as possible!
What's your return policy?
Returned items must be undamaged, unworn, unwashed, with all tags still attached. Returns must be initiated within 14 days of receiving the order.
We offer free returns for customers based in Canada and the United States. These customers will be emailed a prepaid shipping label. Customers located outside of North America will be responsible for covering the cost of return shipping.
Please note, all on-sale items are final sale.
If you would like to start a return, please email email@example.com with your order number and reason for return. Our team will then provide return instructions. Once we have received your return and confirmed that it meets the aforementioned criteria, you will be issued a refund to your original payment method. Your return will be processed and you will receive a refund for the cost of the item 5-7 days after the return is received. Shipping is always non-refundable. All returns are subject to a 10% restocking fee.
What's your exchange policy?
Exchanged items must be undamaged, unworn, unwashed, with all tags still attached. If you would like to start an exchange, please send us an email at firstname.lastname@example.org.
We offer free exchanges for customers based in Canada and the United States. Customers located outside of North America will be responsible for covering the cost of return shipping.
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