If the item you ordered was a pre-order, please refer to the product description on the website for accurate timelines. If you ordered an in-stock item, normal processing time is 3-5 days. Please allow up to 7 days in busier periods, such as over holidays and during sales.

Artless offers free shipping in Canada and the USA on orders over $100.

Most orders are delivered within 10 days after shipping. If you have not received your item and it has been more than 10 days, feel free to reach out to our customer service team. Please also check the tracking link provided in your shipping confirmation email for the most up to date information about the location of your package.

We do not allow order cancellations. If you need to update your address or contact information once your order has been placed, please send our customer service team an email at hello@artlessforever.com and we will do our best to assist you. No changes can be made once an order has shipped.

USA-based customers will not be required to pay any taxes, tariffs or extra charges on delivery.

Customers located outside of the USA may be required to pay additional duties and taxes upon delivery. Some countries (including Canada on orders over $25) impose import fees on international packages. These charges are not controlled by us, and it is the responsibility of you as the receiver to pay them. We are unable to estimate these charges prior to delivery.

If you would like to start a return, please click here.

Returned items must be undamaged, unworn, unwashed, with all tags still attached. Returns must be initiated within 14 days of receiving the order.

We offer free returns for customers based in the United States. These customers will be emailed a prepaid shipping label. Customers located outside of the United States will be responsible for covering the cost of return shipping.

On-sale items or items purchased at a discount are ineligible for a refund to original payment method and can only be returned for store credit or exchanged for another size or item. We are unable to make exceptions to this policy.

Once we have received your return and confirmed that it meets the aforementioned criteria, you will be issued a refund to your original payment method. All returns are subject to a $11 restocking fee. Shipping is always non-refundable. 

If you would like to start an exchange, please click here.

Exchanged items must be undamaged, unworn, unwashed, with all tags still attached.

We offer free exchanges for customers based in the United States. Customers located outside of the United States will be responsible for covering the cost of return shipping.

Our products are made in Los Angeles, CA and Shenzhen, China in facilities that are female-led and held to the highest ethical and safety standards.

We partner only with manufacturers who ensure fair treatment and compensation for their teams. Each facility is audited twice a year — both by us and by an independent third party. These audits help us maintain full transparency and accountability across our supply chain.

We have noted where style was produced on the product page.

All orders ship from our Los Angeles warehouse, where every piece is quality-checked and packed with care.

In the event that there is a quality issue with an item you receive, please send us an email right away at hello@artlessforever.com. Please be sure to include a description of the issue and we will assist you as soon as possible!

We'd love to work with you! Please email Madison at maddie@artlessforever.com.