Our products are made in Mexico, Turkey, China and the USA. Our production facilities operate under stringent ethical and safety standards and are audited twice a year, by both our company and a third party. All items ship from our warehouse in Los Angeles.
We do not allow order cancellations. If you need to update your address or contact information once your order has been placed, please send our customer service team an email at firstname.lastname@example.org and we will do our best to assist you. No changes can be made once an order has shipped.
If the item you ordered was a pre-order, please refer to the product description on the website for accurate timelines. If you ordered an in-stock item, normal processing time is 3-5 days. Please allow up to 7 days in busier periods, such as over holidays and during sales.
Artless offers free shipping in Canada and the USA on orders over $150.
Most orders are delivered within 10 days after shipping. If you have not received your item and it has been more than 10 days, feel free to reach out to our customer service team. Please also check the tracking link provided in your shipping conformation email for the most up to date information about the location of your package.
We do not have any information about the location of your package that you cannot also see. Please reach out directly to the carrier that your order was shipped with and that provided your tracking information. They will be able to assist you further.
Customers located outside of the USA may be required to pay additional duties and taxes upon delivery.
Some countries (including Canada on orders over $25.00) impose import fees on international packages. These charges are not controlled by us, and it is the responsibility of you as the receiver to pay them. We are unable to estimate these charges prior to delivery.
In the event that there is a quality issue with an item you receive, please send us an email right away at email@example.com. Please be sure to include a description of the issue and we will assist you as soon as possible!
Returned items must be undamaged, unworn, unwashed, with all tags still attached. If you would like to start a return, please send us an email at firstname.lastname@example.org.
We offer free returns for customers based in Canada and the United States. Customers located outside of North America will be responsible for covering the cost of return shipping.